Design that
actually works.

Parchment is the world's largest academic credential network, moving transcripts, diplomas, and verified records between schools. Instructure acquired it in 2024. I design its dual enrollment products, which help students earn college credit while still in high school.

• Lead designer for dual enrollment, owning end-to-end design across complex multi-stakeholder workflows spanning students, high schools, and higher ed institutions.
• Driving AI-first design workflows to prototype and ship faster, building functional, interactive prototypes that compress validation cycles and reduce reliance on traditional handoff.
• Partnering across product and engineering to evolve established team processes toward a more agile, experiment-driven operating model.
• Contributing to strategic and system-level conversations, helping shape product direction and the patterns and frameworks that scale across the dual enrollment experience and the larger Parchment and Instructure ecosystem.

• Led end-to-end design for Software & Tools, adopted broadly, supporting 7,000+ unique entries across customer orgs and giving Trainual actionable data to prioritize integrations.
• Designed HRIS Sync, automating user creation, updates, and archival. Adoption grew from 5% → 30% of clients within 2 months, saving teams 2–4 minutes per user update.
• Built an admin integration suite for incubator and white-labeled clients, enabling bulk content copying and significantly reducing new-client setup time.
• Delivered a customizable white-labeled login and universal MFA auth flow, helping Trainual achieve SOC 2 compliance.
• Introduced AI-enabled design workflows to the design stack, improving ideation, documentation, and iteration speed.
• Contributed early discovery and groundwork for a greenfield product focused on operational insights and team health.

• Lead designer for Ground Operations across 30+ facilities nationwide, covering the Facility Mobile App and Facility Management Console.
• Designed an end-to-end chain of custody system for package injection, movement, and delivery, reducing triage time by 87%, from 8 minutes down to under 1.
• Worked closely with Ground Ops, Process Engineers, and stakeholders to streamline middle-mile handling and last-mile delivery prep.
• Created persona sets for 5 major Ground Operations roles, helping product teams move faster and make more informed decisions.
• Performed user research and discovery to surface friction points and shape the product roadmap.
• Contributed to a cross-vertical component library shared across the org.

• Designed Lessen's first mobile app, Lessen Pro, achieving a 4.9★ rating across both iOS App Store and Google Play.
• 940 downloads in the first 3 months, 400+ work orders per week, 70% adoption by external vendors, and 100% adoption by internal technicians.
• Lead designer on in-house design system Rivet, 100+ components with 1:1 design-to-code parity, with component reuse hitting 70% across product teams.
• Tenure spanned Series A ($40M), Series B ($170M), and the acquisition of SMS Assist, bringing Lessen's valuation to $2B.

Promoted to Senior Product Designer after 1 year and 11 months.

• Design lead over StrongMind's flagship student management application, giving parents transparent access to their child's education.
• Pioneered Loud•Mouth, a student nudge and communication tool that drove a 5% increase in seat time and a 12% increase in course completion.
• Built analytics dashboards for internal teams using PowerBI and SQL queries.
• Evangelized design thinking across the entire org, including direct engagement with the CTO and CEO.
• Amazon Alexa EdTech Skills Challenge finalist, one of 6 finalist teams showcased at SXSW EDU 2020.

• Created web-responsive tablet designs for Pearson Realize, an LMS used by over 8 million students every day, reducing footprint and establishing new design patterns.
• Lead designer on Scout, a lightweight observational assessment tool for educators, directing 2 additional design contractors on the project.
• Documented design patterns and redlines for the K-12 UX Style Guide.
• Built a reusable library of 120+ bespoke icons via Icomoon, suited to pedagogical needs across the product.
• Created Axure prototypes for monthly in-house usability testing, enabling rapid iteration and early failure.